FAQs
Boarding rates are calculated on 1/2 day charges. For example, if you board one dog in an indoor kennel from Friday morning to Monday morning your total bill would look like this – $28 x 3 1/2 Days = $98.
- We do not charge extra to administer medications or supplements to your pet.
- When you pick up your pet please remember we accept cash, local checks, Venmo, or credit/debit cards (we add 4% for cards).
- If you board for 20+ days we offer a 10% discount for indoor kennels.
- We also offer a 10% discount for active military. Thank you for your service!
What MUST I bring with me when checking in my pet?
The most important item to provide is proof of your pet’s current vaccinations from your veterinarian. You can text a copy to 435-695-3727 or email a copy to elliespethotel@gmail.com.
Also, for the safety of your pet, bring your dog in on a leash and your cat in a carrier.
We provide Pedigree (dry) dog food at no charge but if you don’t wish to change your dog’s diet then please provide your own food.
We prefer to provide the bedding (unless there is something your pet can’t live without) but feel free to brings treats and chew toys.
We will also need an emergency contact in case we are unable to get in tough with you.
***We don’t offer grooming but occasionally we can offer a “going home” bath. Let us know if you are interested.
Do you give tours of your boarding facility?
Absolutely! If you would like to see the kennel please call or text (435-695-3727) to schedule a tour. Note: For issues of safety and efficiency we will NOT provide tours without an appointment.
What is your cancellation policy?
We want to be able to maximize our boarding space for our clients so if you need to cancel your reservation please let us know 48-72 hours in advance.
No, in order to minimize stress to our guests, we maintain limited check-in and check-out hours. Thank you for understanding.
Do I need to bring my pet’s own food?
We provide everything necessary to care for your pet in the form of a dry diet (Pedigree) but you are welcome to bring your own food if you don’t wish to change your pet’s diet.
If you decide to bring your own food we do ask that it is placed in individual serving size zip lock bags or a waterproof container with an appropriate measuring device.
We provide stainless steel food and water bowls but if your pet has an aversion to this style of dish then please bring your own.
My pet needs medication. Can you administer it for me?
Yes, we will be happy to administer medicine as long as it is a reasonable request. Note: we are unable to take diabetic pets at this time.
Will my dog be placed with other dogs during play time?
No, we don’t mix pets at our facilities.
I have two or more dogs. Can they stay together?
Yes, all of our canine accommodations are very spacious.
What if there is an emergency medical problem?
If there is an emergency we will contact you first. We have a vet clinic (PetsFirst) within 1 mile of our facility. There is also an emergency veterinary facility within a 30 minute drive that is open 24/7 and on holidays.